Common reasons

• Incorrect email address or password.
• Two-factor authentication (2FA) code is expired or incorrect.
• Account is temporarily locked after multiple failed attempts.
• Email address used with a different login method (e.g., signed up with Google).

Troubleshooting steps

1. Double-check your email address for typos.
2. Try resetting your password using the Forgot password link on the login page.
3. If you use 2FA, ensure your authenticator app's time is synchronized correctly.
4. Check if you originally signed up using Google or Apple — try those login buttons instead.
5. Wait 15 minutes if your account is temporarily locked, then try again.

Account locked

After 10 consecutive failed login attempts, your account is temporarily locked for security. Wait 30 minutes and try again, or contact support to unlock it manually.